Crypto Deposit Not Received? A Step-by-Step Checklist

Kunle sent 250 USDT to his own deposit address at 10am. By lunchtime, nothing. He refreshed the app, restarted his phone, messaged the person who'd paid him, and spent the afternoon imagining the money gone.

Most missing deposits aren't gone. They're waiting, or they went somewhere slightly different from where you're looking. This checklist finds out which, in the order that saves the most time.

Step 1: Get the transaction ID

Everything starts with the TXID (also called the transaction hash). It's the receipt the blockchain gives every transfer.

• You sent it from an exchange: open your withdrawal history. If there's no TXID yet, the exchange hasn't sent it. See why your USDT withdrawal is pending.
• You sent it from a wallet like Trust Wallet: tap the transaction in the coin's history.
• Someone else sent it to you: ask them for the TXID. A screenshot of their app isn't enough; here's why.

No TXID means nothing has happened on the blockchain yet. Don't move on to the next steps until you have one.

Step 2: Look it up on the explorer

Paste the TXID into the right explorer: Tronscan for TRON, BscScan for BNB Smart Chain, Etherscan for Ethereum, or mempool.space for Bitcoin. For USDT, our USDT transaction checker finds the network for you.

What the explorer shows	What it means	What to do
Not found on any explorer	Wrong ID, or it hasn't been broadcast	Recheck the ID with the sender
Pending, or few confirmations	It's on its way	Wait; see blockchain confirmations
Failed	The transfer didn't go through; coins stayed with the sender (minus any fee)	The sender tries again
Confirmed	It reached the "to" address	Go to step 3

Step 3: Check where it actually went

A confirmed transfer that hasn't shown up almost always fails one of these four checks. Compare the explorer with the deposit screen you copied the address from.

1. The address. Is the "to" address on the explorer exactly the one you gave, every character? If not, it went elsewhere; read sent crypto to the wrong address.
2. The network. Was it sent on the network your deposit screen showed? USDT on BNB Smart Chain sent to an address you shared for Ethereum won't appear where you're looking. See sent crypto to the wrong network.
3. The memo. For coins that use one (XRP, TON and some others on exchanges), a missing or wrong memo leaves the deposit unmatched. Memo, tag or destination tag explains what to send the platform.
4. The minimum. Many platforms ignore or hold deposits below a minimum amount, which the deposit screen shows.

If you're receiving into your own wallet and all four check out, the token may simply not be switched on in your token list. USDT not showing in your wallet covers that and three other quick fixes.

Step 4: Contact the right people, with the right details

If the coins reached a platform's address but haven't been credited, only that platform can fix it. Send its support team:

• the TXID,
• the coin and the network,
• the amount,
• the address it was sent to, and the memo if there was one.

For a deposit to KWIQ, support is available 24/7 in the app. What happens after you send crypto to KWIQ shows what a normal deposit looks like from start to finish, so you can see where yours stopped.

One warning: people who find your complaint on social media and offer to "recover" crypto for a fee are scammers. Real support doesn't message you first.

Kunle's 250 USDT

His TXID showed the transfer confirmed on BNB Smart Chain, to a 0x address. His deposit screen showed a TRON address starting with T. He had pasted an old BEP20 address saved in his notes from a previous deal, instead of copying a fresh one. Because that old address belonged to the same platform, he sent its support team the TXID, network, amount and address and asked them to trace it. The lesson he took away: copy the address and network fresh from the deposit screen every single time.

Before your next deposit

Three habits stop most of this from ever happening: copy the address and network fresh, send a small test to new addresses, and keep the TXID until the money's credited. When your crypto is in, you can sell USDT for naira with zero fees on KWIQ, and if you're on the other side of the trade, KWIQ sells crypto too: every coin you can hold in a KWIQ wallet can also be bought with naira in the app. Download the KWIQ app, or create a free account on the web if your phone is short on storage.